Team Roles, Authority & ETA

Support Cheer Squad

Our Level-1 Support Cheer Squad is now available 24/7 via TICKET-SUPPORT.
SCS will reply within 4-12 Hours on Weekdays and 12-16 Hours on the Weekends. Tickets will be replied in the sequence of arrival. May seek access to various back-end resources of your website. Social Media members of SCS can only answer General Queries.

Gold Support Team

Our Gold Support Engineers are available from 1.30 PM to 10.30 PM Australian Time. GSE will reply within 12-24 Hours on Weekdays. Tickets will be replied to in the sequence of receipt. Depending on the technical requirements they may seek ETA extension on case to case basis. May seek access to various back-end resources of your website.

Diamond Experts

Our Diamond Experts only cater to Value-Added Services and are available via Booking only. Booking is subject to availability and due to high demand you will be booked on first-come-first-serve basis. May seek access to various back-end resources of your website. Their services are non-refundable & independent of Plugin Plans.

R&D and Compliance

From time to time, your concern may need either in-depth research and development. R&D Team will advise of an ETA on case to case basis and it can vary from 3 days to 3 months depending on actual development required. May seek access to various back-end resources of your website. Compliance deals with billing & will NOT seek logins.

ETA of higher level team starts after completion of the ETA of their predecessor team.

Our Support Hours in your nearest time zone.

Melbourne – AEST

Gold Support Team
01.30 PM – 10.30 PM
Monday-Friday

Cheers Support Squad
& Diamond Experts
24/7 via Ticketing

New Delhi – IST

Gold Support Team
09.00 AM – 06.00 PM
Monday-Friday

Cheers Support Squad
& Diamond Experts
24/7 via Ticketing

LONDON – GMT

Gold Support Team
04.30 AM -01.30 PM
Monday-Friday

Cheers Support Squad
& Diamond Experts
24/7 via Ticketing

NEW YORK – EST

Gold Support Team
11.30 PM – 08.30 AM
Sunday-Thursday

Cheers Support Squad
& Diamond Experts
24/7 via Ticketing

Our Level-1 Support Cheer Squad is now available 24/7 via TICKET-SUPPORT.
SCS will reply within 4-12 Hours on Weekdays and 12-16 Hours on the Weekends.
Tickets will be replied to in the sequence of receipt.

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Social Media Support Hours

Our Social Media Wing are available:

  • Via Facebook Messenger, Twitter Direct Message and even Instagram Direct Message
  • From 1.30 PM to 10.30 PM AEST from Monday to Friday
  • From 4.00 PM to 8.00 PM AEST on Saturdays
  • Not Available on Sundays & Holidays
  • Reply within 30 minutes during work hours
  • Can attend General Queries, Provide Ticket Status, Sales Information, Assist with Purchase Process
  • Cannot answer Advance Technical Queries, please create ticket for these
  • Cannot provide Real-Time Troubleshooting

Support Cheer Squad At Your Service

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